FAQ | Frequently Asked Questions
How Do I Decide Which Treatment Is Right For Me?
Clear communication is vital to you receiving the outcome/s you desire from your treatment/s so make sure to convey as much information as possible to your therapist beforehand. The Massage Guy – Durban™ will gladly assist you in customizing a session to meet your body’s specific requirements, often incorporating multiple massage styles and techniques to improve & enhance your massage experience. Choose from the individual options in the massage menu or combine a few according to what you like most.
Do I Need To Get Completely Undressed For My Massage?
This is entirely a personal choice so is left up to you and what you feel comfortable with.
Some clients are more confident & uninhibited and prefer to be completely undressed to allow their massage therapist to work in a detailed, thorough and unrestricted manner over the full length of their bodies, particularly when more advanced bodywork needs to be performed. Other clients are more self conscious & conservative so prefer to keep their underwear on.
Both are perfectly fine, with the only difference being the restricted/unrestricted flow of the massage and the limitations or lack thereof to the amount of bodywork your therapist is able to do for you.
Please note however that if you are booking treatments such as Manual Lymph Drainage, Lomi Lomi, Cellulite Massage or Full Body Exfoliation, being completely undressed is necessary for your therapist to perform these treatments properly & effectively without obstructions to the flow of the massage. As with all massages offered, you will be draped with a towel at all times, with only the area being worked on being exposed so that your modesty is respected.
1HR & 90MIN MASSAGES ARE TOO SHORT FOR ME. DO YOU OFFER LONGER SESSIONS?
Yes indeed, in fact, my minimum booking duration is 2hrs. The Massage Guy – Durban™ offers customized massage sessions from 2 to 5hrs in duration to meet your individual massage needs. The 1hr sessions & 90min sessions are fine if you just need a quick relaxation session, need specific attention paid to a specific area that is causing you pain or discomfort or if you are unable to devote more time to a proper full body massage, as in the case of the 2hr & longer sessions.
A 2hr session is usually just the right amount of time for your therapist to perform detailed bodywork for you and address the majority of your problem areas efficiently & effectively. However, it is the 3, 4 & 5hr treatment durations that take these sessions from great, quality massages to truly unforgettable, heaven-on-earth pampering journeys of the senses that are guaranteed to offer you an escape from the stresses and strains of your daily life.
It is always recommended that you book as much time for your treatment as your schedule and your budget allows. You will certainly not be disappointed because when your body is happy, you are happy!
I NEED A GOOD MASSAGE BUT I’M REALLY SELF CONSCIOUS ABOUT MY BODY. WHAT DO I DO?
The 1st thing you should know is that your therapist’s main concern is providing you with a really amazing massage that meets and exceeds your body’s requirements, so that you are relaxed and relieved of your stress & tension. The Massage Guy – Durban™ provides professional massages to an extensive range of women in all shapes & sizes, with total acceptance and zero judgement.
Whatever your fears or concerns are about your body, whether it be that you are overweight/underweight, have sweaty palms/feet or even excessive hair growth, this is not a problem for your therapist & should not prevent you from enjoying a professional massage. The best thing you can do is communicate these fears or concerns to your therapist and allow him to suggest a suitable solution so that your body can be pampered and not punished as a result of your self consciousness.
WHAT IF I HAVE SPECIAL HEALTH CONDITIONS?
It is imperative that you make your therapist aware of any health conditions you have before you schedule an appointment so that your treatment can be adjusted accordingly to take into consideration any safety precautions that need to be observed or techniques which need to avoided. In some cases, massage may be contraindicated, such in as in the case of patients undergoing chemotherapy while in other cases you be required to obtain consent from your medical practitioner before proceeding.
HOW DO I MAKE A BOOKING?
Simply call The Massage Guy – Durban™ on +27 83 790 1909 to discuss your specific massage requirements & confirm your preferred date & time for your booking. You will then need to commit to your booking by making payment to reserve your slot while it remains available. You may either pay the full amount upfront or a minimum 50% deposit upfront & the remainder in cash upon arrival before your session. You will have 4hrs in which to do payment after you request a specific slot, before the slot is reopened to other clients.
Deposits can be paid via EFT(internet banking) or via a direct cash deposit at a bank or ATM that accepts cash deposits. The remaining balance can be paid in cash at the time of your session or you could simply pay the full amount upfront. For international clients booking before your arrival in South Africa, I also offer a credit card payment link option via email, please note though that a 5% card processing fee is added for this payment facility.
Your booking will be finalized once you send the payment confirmation to The Massage Guy – Durban™ via email or sms notification. You will then receive a text or email confirming that your booking has been finalized.
Please note that if you are booking a session at the Private In-House Studio of The Massage Guy – Durban™, the exact address will only be supplied once you have finalized your booking with the relevant payment.
Walk-ins by those who are not serious enough to commit to a booking will NOT be entertained!
BOOKING RULES & CANCELLATION POLICY
By booking a treatment with The Massage Guy – Durban™ you are agreeing to the below terms & conditions:
1) All bookings are on a 1on1 basis as is the case at most major SPAs/Massage Studios worldwide. No 3rd party individual is allowed to be present during an active session except in the case of a treatment being done on a minor female(below 18yrs of age) where a female parent/guardian is legally required to be present.
2) Once a booking is committed to & finalized with the relevant deposit payment, the slot is held for you so that no other client can be assigned the same slot from that point. However, should your booking be cancelled for any reason, your 50% deposit is forfeited & the slot is then reopened for other clients.
In the event of you having paid the full treatment amount upfront & cancel more than 7days(168hrs) before your confirmed session date & time, only 50% of your payment is forfeited & the remaining 50%
will be refunded to your bank account within 7days of the cancellation being made. Should your booking be cancelled 7days(168hrs) or less before your confirmed session date & time, the full payment amount will be forfeited.
Please be mindful of the fact that my time costs money & a slot held for you has a financial implication & commitment to it. Should you not honour that commitment, you are still liable to compensate me for my time as that could have been assigned to another client who would have followed through with their booking & honoured their commitment to that slot.
3) By booking a session with The Massage Guy – Durban™ you are confirming that you are aware that you are booking the services of a professional Male Massage Therapist. If this goes against your religious beliefs for any reason, it is your duty & responsibility to make the therapist aware of this beforehand. Once again, you will NOT be permitted to have any 3rd party individual present during your massage session. I ask that you refer to an alternate therapist in that case so that you can observe your religious beliefs.
4) Please note that if you are booking a session at the Private In-House Studio of The Massage Guy – Durban™, the exact address will only be supplied once you have finalized your booking with the relevant payment.
5) Walk-ins will NOT be entertained! Advanced booking & payment is compulsory in order to secure a slot.
DO YOU HAVE A SPECIFIC QUESTION YOU WOULD LIKE TO ASK THE MASSAGE GUY – DURBAN™?
These are just a few of the Frequently Asked Questions that clients usually need clarity upon.
Should you have a specific question or questions you would like to ask your therapist, please feel free to contact
The Massage Guy – Durban™ through the contact form below or by calling +27 83 790 1909